1. Using CH Stays

By using CH Stays, creating an account, submitting a listing or making a booking, you agree to these Terms. You must be at least 18 years old and able to enter a binding agreement. Information you provide must be accurate and current.

2. Our role

CH Stays provides an advertising and inquiry platform for short-term stays, long-term homes, garages and parking spaces. Property listers are independent users, not employees or agents of CH Stays. CH Stays does not own, inspect, manage or operate a listed property and does not approve or confirm reservations.

3. Listings and legal compliance

Listers are responsible for listing accuracy, availability, pricing, photos, amenities, house rules, safety and their authority to offer the property. Listers must follow all applicable building, lease, zoning, registration, tax and short-term-rental rules. In New York City, a lister must provide a valid short-term-rental registration or establish that the listing is legally exempt before CH Stays may process a short-term booking. CH Stays may request proof, pause a listing or remove it.

4. Booking requests, confirmation and payment

Submitting “Request to book” sends the selected dates, guest information and displayed total to the lister. The booking becomes confirmed if the lister accepts that request at the displayed total. If the lister proposes a different total, the booking is confirmed only after the guest accepts the revised offer through CH Stays. Guests and listers arrange rental payment directly unless CH Stays states otherwise.

For a booking resulting from a guest introduced through CH Stays, the lister agrees to a CH Stays fee equal to 5% of the confirmed booking total accepted through CH Stays. Later off-platform discounts, rebates, payment arrangements or private modifications do not reduce or eliminate that fee unless CH Stays approves the adjustment in writing. Extensions and increases must be reported so the fee can be calculated from the updated total. A guest introduced through CH Stays remains a CH Stays lead for that property for 12 months, even if the dates or booking details later change.

5. Cancellations and refunds

Because CH Stays does not collect the rental payment or confirm the reservation in this request-based model, cancellation, deposit and refund terms must be agreed directly between the guest and lister. CH Stays may provide support or review a report but does not hold or issue the rental funds.

6. Guest responsibilities

Guests must follow the listing's occupancy limit, house rules, check-in and check-out instructions, and applicable law. Guests are responsible for their conduct and that of anyone they invite to the property, including damage beyond ordinary wear. A guest may not use a booking for an unlawful, unsafe or unauthorized purpose.

7. Contact information and messages

CH Stays keeps the lister's direct contact information off the public listing. When a guest submits a date request, CH Stays shares the guest’s submitted contact information with the lister so they can discuss the stay. Messages sent through CH Stays may be reviewed when support is needed.

8. Long-term listings

Long-term homes, garages and parking spaces are inquiry listings only. Sending an inquiry does not create a lease, reserve a property or require payment through CH Stays. The prospective tenant and lister are responsible for reviewing and entering any separate lease or rental agreement.

9. Availability and marketplace decisions

CH Stays may correct errors, decline or cancel unsafe or unlawful activity, suspend accounts, and remove listings that violate these Terms. We do not promise that every listing, date or service will always be available or uninterrupted.

10. Disclaimers and responsibility

To the extent permitted by law, CH Stays is not responsible for a lister's or guest's acts, property condition, personal belongings, off-platform arrangements, or indirect losses. Nothing in these Terms limits rights or responsibilities that cannot legally be limited.

11. Changes

We may update these Terms as CH Stays develops. The effective date above shows the current version. Material changes will apply prospectively unless the law requires otherwise.

1. Information we collect

We may collect your name, email, phone number, account details, booking dates, guest count, messages and support requests. From listers, we may also collect property details, address, photos, availability, pricing, payment or payout information, and documents needed to confirm legal eligibility.

We may automatically receive basic device, browser, network, usage and security information when you use the site. Payment providers process payment-card or bank information; CH Stays does not receive or store your complete card number.

2. How we use information

We use information to provide and secure CH Stays, publish and review listings, record and attribute inquiries, send request notices, provide support, enforce our policies, comply with law, and improve the service.

3. When information is shared

When a guest submits an inquiry, we share the submitted contact information and requested stay details with the relevant lister. We may also share information with service providers that support CH Stays, including hosting, database, authentication, account services and transactional email providers. These providers may process information under their own terms and privacy policies.

We may disclose information when required by law, to protect users or the public, to investigate misuse, or in connection with a business reorganization. We do not sell personal information.

4. Public listing content

Listing titles, approximate locations, descriptions, prices, amenities and selected photos are public. Exact addresses and private contact details are not intended to appear publicly before a confirmed booking. Listers should not place private information inside public descriptions or photos.

5. Retention

We keep information for as long as reasonably needed to operate CH Stays, maintain booking and payment records, resolve disputes, prevent fraud and meet legal obligations. Retention periods may differ by type of record.

6. Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information. No online service can guarantee absolute security. Keep private booking links and account credentials confidential and notify CH Stays if you believe they have been compromised.

7. Your choices

You may ask to review, correct or delete personal information associated with you, subject to records we must retain for legal, security or transaction purposes. You may opt out of nonessential marketing messages, while continuing to receive booking and account notices.

8. Children

CH Stays is not intended for children under 18 to create accounts, submit listings or make bookings. We do not knowingly collect personal information directly from children for those purposes.

9. Updates

We may update this policy as our services and legal obligations change. The effective date above identifies the current version.

Before confirming with a lister

A date request does not reserve the property. Guests should receive the final price, payment schedule, cancellation terms and refund terms in writing from the lister before sending payment.

After a direct booking

Any cancellation or refund is handled under the agreement between the guest and lister. CH Stays may provide communication records or review a report, but CH Stays does not hold the rental funds and cannot automatically issue a refund.

Problems with a stay

Guests and listers should contact each other promptly and may report suspected fraud or misuse to CH Stays. This does not limit any rights available under applicable law or through the payment method they used directly.

Long-term rentals

CH Stays does not currently collect rent or create leases for long-term homes, garages or parking spaces. Any cancellation or deposit terms for a long-term rental are governed by the separate agreement between the prospective tenant and lister.